Introduction
Pagosa Forest Lodge ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking inquiry
- Contact us through our website
- Subscribe to our newsletter
- Leave a review
This information may include:
- Name and contact information (email, phone number)
- Billing and payment information
- Stay dates and guest information
- Special requests or preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your information to:
- Process and manage your reservations
- Communicate with you about your stay
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
- Analyze website traffic (using Google Analytics)
You can control cookies through your browser settings.
Information Sharing
We do not sell your personal information. We do not share your personal information with third parties for marketing purposes. We may share your information with:
- Service Providers: Payment processors, booking platforms, and email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Text Messaging
When you provide your phone number during a booking at Pagosa Forest Lodge (directly or through third-party platforms such as Airbnb, Vrbo, or Lodgify), you consent to receive text messages from us related to your stay and future offers. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for support. Your mobile opt-in data and consent will not be shared with third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal information
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent
To exercise these rights, contact us at info@pagosaforestlodge.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@pagosaforestlodge.com
- Phone: (970) 444-2290
- Address: 14317 US-160, Pagosa Springs, CO 81147